Refund policy

Refund Policy
Last updated: October 28, 2026

We want you to love your order. Because our products are food, we cannot accept returns of opened or used items.

Damaged or incorrect orders
If your order arrives damaged or isn’t what you ordered, contact us through the form on our Contact page, or reply to your order confirmation email, within 2 business days of delivery. Please include your order number and a photo. We’ll replace the item or refund you.

Not happy with the taste?
Tell us what you ordered and how you brewed it, and we’ll work with you to get it right. Refunds for taste are at our discretion.

Lost or delayed packages
If your tracking shows delivered but you don’t have your order, or it hasn’t arrived within a reasonable time, contact us and we’ll work with the carrier to resolve it.

Cancellations
We can cancel an order before it ships. Orders placed for delivery outside Florida will be cancelled and refunded in full, since we deliver only within Florida.

Refunds
Approved refunds are issued to your original payment method within 5-7 business days. Shipping charges are not refunded unless we made the error.

Contact
Use the contact form on our Contact page, or reply to your order confirmation email.