Shipping policy

Shipping Policy
Last updated: October 28, 2026

Thank you for choosing Coco Royale Island & Co. We take care in roasting and packing every order, and we want it to reach you safely. Here’s how shipping works.

Where we ship
We’re happy to ship anywhere in Florida. Because of Florida cottage food law, we’re unable to ship outside the state, and we’re sorry for any disappointment. If an order is placed for delivery outside Florida, we’ll cancel it and refund you in full.

Preparing your order
Your order ships within 3-5 business days (Monday to Friday, excluding holidays). We roast our coffee in small batches, so during busy times it may take a little longer. If there’s a delay, we’ll let you know by email.

Shipping rates
Shipping rates are shown at checkout. As a thank-you, orders of $50 or more (after discounts, before tax) ship free within Florida.

Delivery
We ship by USPS, UPS, or another carrier we choose. Delivery usually takes 2-5 business days after your order ships. Carrier delays, weather, and holidays can sometimes affect timing, so we can’t guarantee a delivery date, but we’ll do our best to get your order to you promptly.

Tracking
When your order ships, we’ll email you a tracking number so you can follow it to your door.

A note on chocolate and heat-sensitive treats
Florida’s warm weather and chocolate don’t mix, so we don’t ship chocolate. Our chocolate products are available for events and special orders, arranged with us. We’d love to help you plan one.

Double-checking your address
Please check your shipping address at checkout. If a package comes back because the address was incorrect or incomplete, we may need to charge a reshipping fee, but we’ll reach out first.

If something goes wrong
We’re sorry if your order arrives damaged. Please contact us within 2 business days of delivery with your order number and a photo, and we’ll work with you to put things right. If your tracking says delivered but you can’t find your package, or your order hasn’t arrived after a reasonable time, let us know and we’ll work with the carrier to resolve it. See our Refund Policy for details.

We’re here to help
Questions about your order or delivery? Use the contact form on our Contact page, or reply to your order confirmation email. We’re always happy to hear from you.